Juliana Pretty Disability Support | Aged Care | Customer Service julianapretty@yahoo.com • 0457687041 • Gold Coast, Australia Summary Experienced Disability Support Worker and Assistant in Nursing with over 6 years’ experience across Supported Independent Living (SIL), residential aged care, and community-based services. Demonstrated ability to implement person-centred support plans, deliver complex personal care, and promote meaningful community participation. Committed to maintaining compliance with NDIS Practice Standards while promoting participant independence, dignity, and wellbeing. Australian citizen with open driver’s licence. Fluent in English and Swahili. Key Skills • Compliance with NDIS Practice Standards • Positive Behaviour Support • Person-Centred Care • Supported Independent Living (SIL) • Incident Reporting & Documentation • Risk Assessment & Reporting • Medication Assistance • Manual Handling • Community Participation Support • Personal Care & Hygiene Assistance Certifications & Compliance • First Aid • CPR • NDIS Worker Screening Check • Blue Card (QLD) • Manual Handling Certificate • Medication Administration Training • Infection Control Training Professional Experience Disability Support Worker | 2022—present Great Mates Pty Ltd • Deliver high-quality support to individuals with a range of disabilities in SIL environments, implementing personalised support, healthcare, and positive behaviour support plans • Support new staff with onboarding and provide guidance in implementing individual support plans in line with NDIS Practice Standards • Guide and mentor colleagues in best-practice care delivery and NDIS compliance • Maintain accurate participants' records including case notes, incident reports, and monthly documentation • Provide personal care and domestic assistance while promoting independence, dignity, and skill development Disability Support Worker | 2021—2024 Thrive365 Pty Ltd • Supported participants using a person-centred approach • Assisted clients in developing essential life skills including personal care, cooking, domestic tasks, and social engagement • Transported clients to appointments and community activities • Facilitated community participation to reduce social isolation and increase participant engagement Assistant in Nursing | 2018—2022 Magnolia Aged Care • Provided personal care including hygiene, grooming, toileting, and continence management • Assisted with meals, feeding, and monitoring fluid intake • Repositioned residents and assisted with mobility • Monitored residents’ condition and promptly reported changes to nursing staff • Maintained residents’ dignity, privacy, and emotional wellbeing • Documented care in accordance with facility policies Assistant in Nursing | 2020—2022 Caring For You Nursing Agency • Assisted residents with daily activities including personal care and hygiene • Documented residents' progress and outcomes • Provided quality care according to individual care plans • Reported workplace and resident risks to management Credit Administration Officer | 2011—2013 Bayport Financial Services, Moshi Branch • Managed cash handling and daily reconciliations • Processed loan applications in accordance with credit policy • Maintained client databases and documentation • Provided customer service and financial product education Practical Trainee | 2010—2011 Tanzania Postal Bank, Kariakoo Branch • Customer Service Department ◦ Arranged, directed, and coordinated counter activities to ensure quality customer service ◦ Prepared customer forms and provided guidance on completion ◦ Interviewed customers for account opening ◦ Prepared payment vouchers ◦ Educated clients about TPB products including WADU, Western Union, DQA, and fixed deposit accounts ◦ Handled customer queries and ensured service satisfaction • Credit Department ◦ Processed consumer loan applications ◦ Assessed customer eligibility for loans based on salary documentation ◦ Received and reviewed documentation from employers for loan appraisal ◦ Prepared loan agreements between the bank and customers Education March 2018 Certificate IV Aged Care Support Intercare Training, Brisbane, Australia January 2011 Advanced Diploma in Banking and Finance Institute of Accountancy Arusha (IAA), Tanzania January 2008 Certificate in Accounting and Finance Institute of Accountancy Arusha (IAA), Tanzania 2003—2005 Advanced Certificate of Secondary Education Zanaki Girls High School, Dar es Salaam, Tanzania References References available upon request.